AUTO REPAIR
You already run torque specs. Run your front office the same way.
Full disclosure: we are car people. Which is why it pains us that the average independent shop turns wrenches to spec all day and then runs the customer side on sticky notes and phone tag. We build shops the front-office system their shop floor deserves.
The way it works now
Approvals happen by phone call, which means work waits on voicemail. The vehicle's history with your shop lives in old ROs nobody searches. Declined work from March (the pads at 4mm, the weeping valve cover) is forgotten by everyone except the car. The bays are full while the schedule next week is a mystery, and parts status is a walk to the counter.
What custom looks like
Digital inspection and estimate approval: photos, findings, and per-line approval from the customer's phone, timestamped, ending the voicemail bottleneck and the "I never approved that" conversation.
A vehicle-history spine per VIN: everything you have seen, done, and recommended, searchable, driving smarter service advising.
Declined-work follow-up as a system: the brakes you flagged get a well-timed message at the mileage they will matter.
Where agents fit
Status updates that keep customers informed without interrupting a tech mid-job.
Maintenance-due outreach from mileage and time, per vehicle, in your shop's voice.
Parts ETA watch across suppliers, flagging the delay before it wrecks tomorrow's schedule.
Sound like your shop?
Tell us what your week actually looks like. First conversation is free, and it is with an engineer.