PLUMBING
Half your calls are emergencies. Your software should know that.
Plumbing runs on two clocks: the scheduled job and the burst pipe. Generic field-service tools treat both the same. We build systems around the way plumbing actually flows: triage first, margin visible, follow-up automatic.
The way it works now
The emergency line rings, someone scribbles an address, and the scheduled day reshuffles by phone call and group text. Job costing happens at the end of the month, if it happens, which means you find out a job lost money long after the drive home. The water heater you installed six years ago is due, and neither you nor the customer knows it.
What custom looks like
Dispatch built triage-first: emergencies slot in, scheduled work reflows automatically, and customers get honest updated windows by text without the office playing telephone.
Per-job costing that is live, not month-end: labor, parts, drive time, so you see the margin while you can still do something about it.
An installed-equipment registry (water heaters, sump pumps, main lines with known issues) that turns your job history into next year's schedule.
Where agents fit
Water-heater anniversary outreach: the agent knows what you installed and when, and starts the replacement conversation at year eight, not after the flood.
Estimate follow-up that keeps quotes warm without the office manager keeping a sticky-note system.
Review requests timed to the moment the job closed well, not blasted to everyone including the customer you comped.
Sound like your shop?
Tell us what your week actually looks like. First conversation is free, and it is with an engineer.