HVAC
Your dispatch board should not cost more than a service truck.
The big field-service platforms price per technician per month, forever. That is a lease on your own operation. We build HVAC companies software they own: dispatch, maintenance agreements, follow-ups, and the unglamorous automation that keeps the schedule full in shoulder season.
The way it works now
You are probably paying for one of the big per-seat platforms, plus QuickBooks, plus a review tool, plus a marketing tool that texts customers, and none of them fully talk to each other. The maintenance-agreement list lives in a spreadsheet someone updates when they remember. Callbacks and warranty work get tracked in memory. Every price increase from the platform lands because leaving would mean losing your own history.
What custom looks like
A dispatch and scheduling system shaped to how your board actually runs: your zones, your techs' skills, your rules about who gets the attic jobs in July.
A maintenance-agreement engine that tracks every unit you have ever touched, its age, its refrigerant, its warranty status, and schedules the spring and fall visits without a human touching the list.
Flat-rate pricing and quoting your techs can run from a phone, feeding a real database instead of carbon paper.
One system, one login, your data in your database, exportable any day you want.
Where agents fit
An agent that works the shoulder-season list: past customers with aging equipment get a well-timed, well-written SMS about tune-ups, and replies land on the schedule.
Invoice chasing that never forgets and never sounds rude, escalating politely from reminder to phone-call task for the office.
After-hours call triage that separates "no heat, elderly customer" from "thermostat question," and pages accordingly.
Sound like your shop?
Tell us what your week actually looks like. First conversation is free, and it is with an engineer.