PT & CHIROPRACTIC
The outcome and the revenue have the same enemy: the dropped plan.
Rehab economics are simple: patients who complete their plan of care get better and keep the schedule full; patients who drop at visit four do neither. We build clinics the systems that keep plans on track, authorizations current, and patients engaged between visits.
The way it works now
A patient misses visit five, nobody notices until the chart audit. Insurance authorizations expire mid-plan and get caught at check-in. Home exercise programs live on a printout in a gym bag. The front desk spends the day on the phone doing what a system should do quietly.
What custom looks like
Plan-of-care tracking per patient: visits prescribed versus attended, drop-off risk flagged at the first missed appointment, not the fourth.
Authorization and visit-count management: remaining visits and expiration dates watched, re-auth paperwork started before the wall, not at it.
Home-program engagement by text: exercises, check-ins, and pain-scale tracking that flows back to the clinician.
Where agents fit
Reactivation of dropped plans, empathetically and persistently, in your clinic's voice.
Reschedule and waitlist handling that keeps therapist calendars dense.
Referral-source reporting: the agent assembles the outcome summaries that keep referring physicians referring.
Compliance
HIPAA-first, same architecture standard as the rest of our healthcare work.
Sound like your shop?
Tell us what your week actually looks like. First conversation is free, and it is with an engineer.